Terms of Service

C.L.E.A.N. Ops provides operational consulting: diagnosis of business workflows, a written audit report, and a prioritized roadmap.

Every engagement begins with the audit. We do not sell implementation, automation, AI tooling, or SOP work as a starting point. Any add-on service follows an audit and is scoped from its findings, under a separate agreement with its own deliverables, timeline, and price.

No work begins until scope, deliverables, timeline, and commercial terms are agreed in writing by both parties. A conversation, a Fit Call, or an application is not an agreement.

Anything outside the agreed scope is a new agreement. We will tell you when a request falls outside scope rather than absorb it silently or bill you by surprise.

Audit fees are payable in full before the engagement begins. Portal access, the questionnaire, and the audit interview are released after payment clears.

Because the audit is delivered as a fixed, one-time body of work, fees are non-refundable once the audit interview has taken place. If you cancel in writing before the interview and before we have begun preparation, we refund in full. If we have begun preparation, we refund the balance less work already performed.

If we determine at any point that the engagement is not a fit, we will say so and refund any unearned amount.

Add-on services are invoiced under their own agreement and terms.

Audit interviews and engagement meetings are recorded and transcribed. This is a requirement of the engagement, not an option — the record is what makes the findings accurate and traceable.

You and every participant on your side must be informed in advance and must confirm consent before recording begins. It is your responsibility to make sure your team members know. If any participant declines, tell us before the session so we can adjust.

Consent may be withdrawn at any time. Recording stops on request. Handling and retention of recordings is covered in our Privacy Policy.

The audit only works if you participate. You agree to:

• Complete the in-depth questionnaire before the interview.
• Attend the live audit interview, and the report-review and check-in meetings.
• Provide the operational documents, SOPs, and tools referenced during the session.
• Answer honestly and accurately.

Findings are only as good as the information you provide. If materials are withheld or inaccurate, the report reflects that. Repeated failure to participate — missed sessions, no questionnaire, no documents — may end the engagement without refund.

Once payment is complete, you own the audit report and roadmap produced for your business. Use them internally however you like.

C.L.E.A.N. Ops retains ownership of the underlying C.L.E.A.N. Ops Method — its framework, templates, scoring approach, and materials. You may not resell, license, or redistribute those as your own product or service.

We may reference an engagement anonymously to illustrate the method. We do not use your name, brand, or identifying details publicly without your written permission.

C.L.E.A.N. Ops provides operational consulting only. We do not provide legal, tax, accounting, or regulatory compliance advice, and nothing in a report, roadmap, conversation, or page on this site should be treated as such.

Where a finding touches those areas, consult a licensed professional before acting.

Recommendations are advisory. You decide what to implement and remain responsible for running your business. We do not guarantee specific revenue, savings, or performance outcomes.

To the maximum extent permitted by law, C.L.E.A.N. Ops is not liable for indirect, incidental, consequential, or lost-profit damages arising from the engagement or from use of this site. Our total liability for any claim is limited to the fees you paid for the engagement giving rise to it.

These terms are governed by the laws of the State of Illinois, without regard to its conflict-of-laws rules. Any dispute is subject to the exclusive jurisdiction of the state and federal courts located in Cook County, Illinois.

We may update these terms. The date at the top reflects the current version. Terms in place when you signed a written agreement continue to govern that engagement.

Questions: hello@cleanopsmethod.com.